Delivery, Returns & Warranty | Danielle Rattray Eyewear
Our Delivery Policy
UK
Royal Mail Tracked (2-4 days) [FREE]
DPD Local Next Working Day - CO2 Neutral [FREE]
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Please note (1): DPD services to Northern Ireland, and Highlands & Islands _may take up to one day longer.
Please note (2): Items will not dispatch on UK bank holidays.
Europe
Tracked Service (5-10 days) [£10]
DHL Express Europe (1-3 days) [£20]
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Please note (1): Items will not dispatch on UK bank holidays.
Please note (2): Unfortunately if you do not live in the EU you will be responsible for any custom charges imposed in your country. Customs policies vary widely from country to country, and we cannot predict what these might be so you should contact your local customs office to find out more.
Please note (3): If and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
USA & Canada
Tracked Service (5-10 days) [£20]
DHL Express Worldwide (2-3 days) [£20]
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Please note (1): Items will not dispatch on UK bank holidays.
Please note (2): Unfortunately if you do not live in the EU you will be responsible for any custom charges imposed in your country. Customs policies vary widely from country to country, and we cannot predict what these might be so you should contact your local customs office to find out more. There are no import or duty charges for the USA for orders of value less than $800.
Please note (3): If and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Rest of World
Tracked Service (5-10 days) [£20]
DHL Express Worldwide (2-4 days) [£20]
--
Please note (1): Items will not dispatch on UK bank holidays.
Please note (2): Unfortunately if you do not live in the EU you will be responsible for any custom charges imposed in your country. Customs policies vary widely from country to country, and we cannot predict what these might be so you should contact your local customs office to find out more. There are no import or duty charges for the USA for orders of value less than $800.
Please note (3): If and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
.
Our Delivery Policy
UK
Royal Mail Tracked (2-4 days) [FREE]
DPD Local Next Working Day - CO2 Neutral [£5]
--
Please note (1): DPD services to Northern Ireland, and Highlands & Islands _may take up to one day longer.
Please note (2): Items will not dispatch on UK bank holidays.
Europe
Tracked Service (5-10 days) [FREE]
DHL Express Europe (1-3 days) [£10]
--
Please note (1): Items will not dispatch on UK bank holidays.
Please note (2): Unfortunately if you do not live in the EU you will be responsible for any custom charges imposed in your country. Customs policies vary widely from country to country, and we cannot predict what these might be so you should contact your local customs office to find out more.
Please note (3): If and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
USA & Canada
Tracked Service (5-10 days) [FREE]
DHL Express Worldwide (2-3 days) [£10]
--
Please note (1): Items will not dispatch on UK bank holidays.
Please note (2): Unfortunately if you do not live in the EU you will be responsible for any custom charges imposed in your country. Customs policies vary widely from country to country, and we cannot predict what these might be so you should contact your local customs office to find out more. There are no import or duty charges for the USA for orders of value less than $800.
Please note (3): If and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Rest of World
Tracked Service (5-10 days) [FREE]
DHL Express Worldwide (2-4 days) [£15]
--
Please note (1): Items will not dispatch on UK bank holidays.
Please note (2): Unfortunately if you do not live in the EU you will be responsible for any custom charges imposed in your country. Customs policies vary widely from country to country, and we cannot predict what these might be so you should contact your local customs office to find out more. There are no import or duty charges for the USA for orders of value less than $800.
Please note (3): If and when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
.
Our Returns Policy
If you are in anyway unsatisfied within 14 days of your purchase, please email sales@daniellerattray.comto arrange a return, exchange or refund.
You will be issued a Return Authorisation Number (RAN) via e-mail. Once your RAN been provided, please re-pack the item securely in its original packaging.
Please include a note with the RAN number inside the package.
Please send the package to:
Dark North Ltd, 52 Evan Street, Stonehaven, AB39 2ET, United KingdomWe will notify you via e-mail as soon as we have processed your return. Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping back to Dark North Ltd.
If you received a damaged product, or your product becomes faulty, then please notify us immediately for assistance.
Our returns policy does not affect your statutory rights.
Product must be fully intact, and in ‘untouched’ condition to qualify for a refund. We cannot process a refund if you send us back an empty box. We may be able to offer you an alternative style to try.
Refunds are processed through PayPal and may take between 5-7 working days to appear back in your account. Please note that this can only be used once per annum per billing address supplied.
.
Our Returns Policy
If you are in anyway unsatisfied within 14 days of your purchase, please email sales@daniellerattray.comto arrange a return, exchange or refund.
You will be issued a Return Authorisation Number (RAN) via e-mail. Once your RAN been provided, please re-pack the item securely in its original packaging.
Please include a note with the RAN number inside the package.
Please send the package to:
Dark North Ltd Return, i-Fulfilment, The Runway, Christchurch, BH23 4FL, United KingdomWe will notify you via e-mail as soon as we have processed your return. Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping back to Dark North Ltd.
If you received a damaged product, or your product becomes faulty, then please notify us immediately for assistance.
Our returns policy does not affect your statutory rights.
Product must be fully intact, and in ‘untouched’ condition to qualify for a refund. We cannot process a refund if you send us back an empty box. We may be able to offer you an alternative style to try.
Refunds are processed through PayPal and may take between 5-7 working days to appear back in your account. Please note that this can only be used once per annum per billing address supplied.
.
Warranty and Repairs
All Danielle Rattray eyewear is guaranteed against material defect and defective workmanship for 12 months from the date of purchase.
Should you encounter any fault or defective workmanship, please email sales@daniellerattray.com to arrange your return and/or replacement.
You will be issued a Return Authorisation Number (RAN) via e-mail. Once your RAN been provided, please re-pack the item securely in its original packaging.
Please include a note with the RAN number inside the package.
Please send the package to:
Dark North Ltd Returns, i-Fulfilment, The Runway, Christchurch, BH23 4FL, United Kingdom
We will notify you via e-mail as soon as we have processed your return.
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping back to Dark North Ltd.
If you received a damaged product, or your product becomes faulty, then please notify us immediately for assistance.
Our returns policy does not affect your statutory rights.
.
Warranty and Repairs
All Danielle Rattray eyewear is guaranteed against material defect and defective workmanship for 12 months from the date of purchase.
Should you encounter any fault or defective workmanship, please email sales@daniellerattray.com to arrange your return and/or replacement.
You will be issued a Return Authorisation Number (RAN) via e-mail. Once your RAN been provided, please re-pack the item securely in its original packaging.
Please include a note with the RAN number inside the package.
Please send the package to:
Dark North Ltd Returns, i-Fulfilment, The Runway, Christchurch, BH23 4FL, United Kingdom
We will notify you via e-mail as soon as we have processed your return.
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping back to Dark North Ltd.
If you received a damaged product, or your product becomes faulty, then please notify us immediately for assistance.
Our returns policy does not affect your statutory rights.
.